Shipping & Returns
Delivery, handling & return information
1. Singapore Delivery
Laon Gallery offers delivery services within Singapore. Complimentary delivery is provided where specified on the artwork's product page. Delivery arrangements will be coordinated with the customer following purchase. Any additional delivery charges, where applicable, will be communicated in advance.
2. International Shipping
We welcome enquiries from collectors worldwide. International shipping arrangements and costs vary depending on the artwork's size, weight, location, and destination. Please contact us before placing an international order to confirm shipping availability, estimated delivery times, and applicable charges. International customers may be responsible for import duties, taxes, and customs clearance fees imposed by the destination country.
3. Packaging & Handling
Each artwork is carefully packaged according to its size, medium, and shipping destination. Appropriate protective materials are used to help safeguard artworks during transit. Specialised packaging may be arranged when necessary.
4. Damaged or Incorrect Artworks
If your artwork arrives damaged or does not match your order, please contact us as soon as possible at hello@laongallery.com. Please include your order number, photographs of the artwork, and images of the packaging to help us review the issue and arrange an appropriate resolution.
5. Returns & Refunds
As original artworks are unique pieces, we generally do not accept returns or exchanges for a change of mind. If an artwork arrives damaged, is incorrectly supplied, or does not conform to the agreed description, we will provide an appropriate remedy in accordance with applicable consumer protection laws. Please contact us before arranging any return shipment.
6. Contact Us
For enquiries about shipping, delivery, or returns, please contact us at hello@laongallery.com. We are happy to assist you with your artwork purchase.